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Should I use this Forum or the Support Hotline
Verfasst: Di 20. Sep 2011, 11:12
von r2user
Hello
I would like to know if I should prefer asking my ROHR2 questions here or rather use the
support hotline.
Best regards
Re: Should I use this Forum or the Support Hotline
Verfasst: Di 20. Sep 2011, 11:24
von rohr2support
Dear ROHR2 User
You have both options and each has it's advantages:
Rohr2 Support Hotline
- -You can ask question which include confidentiality (e.g. about your project, including a confidential ROHR2 file)
-You will get an answer from our ROHR2 Support team within short notice
-You need to have a valid maintainance contract to get support from the hotline
Forum
- - Anyone can read your question and the answers and leave a comment
- You can get feedback from other users of the forum, not just the ROHR2 support team
- You can create an open discussion about questions like stress codes where more than one interpretation is possible
- Even though the ROHR2 Support participates in the discussion the response time maybe longer than on the support hotline
- You can ask question outside of ROHR2 Support Hotline office hours
- You may chose to stay anonymous (only your username is known)
- You can post attachments (e.g. ROHR2 models) which can be downloaded by all registered users.
- The forum is open to anyone (but to post you need to be registerd) and there is a special section for ROHR2 users only
It's you choice.
Best regards